FAQ

Frequently asked questions.

Quick answers about our courses and products. Can't find what you need? Email us or give us a call.

  • Course
  • Do I need any prior experience to start the course?

    None at all. The training starts from absolute basics — what to buy, how to use it, and what to charge — and covers every oven type step by step.

  • What's included in the Professional System (OCS)?

    The Professional System includes full video training for every oven type, the AGA Masterclass, a start-up product guide, and lifetime access to all future updates.

  • How do I get access after buying?

    Immediately. You'll receive a login email within a few minutes of purchase. If it doesn't arrive, check your junk folder or contact us directly.

  • How long do I have access to the course?

    Lifetime access. Watch as many times as you like, and all future updates are included at no extra charge.

  • What business tools are included with my purchase?

    You get a full set of ready-to-use business documents: job sheets, a pricing calculator, invoice templates, and a customer quote form — everything you need to run a professional oven-cleaning business from day one.

  • Can I edit the templates and make them my own?

    Yes. All documents are provided in editable formats so you can add your business name, logo, and contact details.

  • Do I get a marketing list?

    Yes — the Professional System includes a referral guide and a list of local marketing channels that work specifically for oven-cleaning businesses in the UK.

  • Tools & Products
  • What cleaning products do you recommend?

    The course includes a full buying guide with exact products, where to source them, and approximate costs — you can be fully equipped for under £200.

  • Are your products safe to use at home?

    Yes. All recommended products are professional-grade but safe for domestic use when applied correctly — the training covers safe handling in full.

  • Orders & Shipping
  • How quickly will my order arrive?

    Digital products are available instantly after purchase. Physical products typically ship within 2–3 working days.

  • Do you offer free shipping?

    Yes — free UK shipping on orders over a certain threshold. Check the product page for current shipping details.

  • Account & Payment
  • What payment methods do you accept?

    We accept all major cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay via our secure Shopify checkout.

Still need help?

We're here to help — get in touch and we'll get back to you.

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